Refund Policy
1. Eligibility
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You may return unused, undamaged Products within 7 days of delivery.
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Custom hampers, perishables, intimate items and “under-₹” gift packs are non-returnable (unless defective).
2. How to Initiate
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Email [support@kawaiicharm.in] with your order number, photos and reason.
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We’ll approve (or decline) within 48 hours.
3. Return Shipping
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For defective/wrong items: we cover return shipping.
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For change-of-mind: you pay return courier charges.
4. Refunds
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Once we receive & inspect the return, refunds are processed within 3–5 business days via the original payment method.
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Refund amount = product price minus any restocking or return shipping fees (if applicable).
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5. Cancellation Policy
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Before dispatch: You may cancel an order free of charge by emailing [support@kawaiicharm.in] or using your account’s “Cancel Order” feature.
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After dispatch: Cancellation not possible—you may initiate a return under our Return Policy once delivered.
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6. Payment Policy
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Gateways: All payments processed via Razorpay.
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Currencies: INR only.
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Taxes & Fees: Product prices include applicable GST.
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Failed Payments: If a payment fails, the order will not be confirmed. Please retry or use another method.
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7. Cookie Policy
We use necessary cookies (authentication, cart) and performance cookies (Google Analytics) to enhance your experience. You can “Accept” or “Reject” non-essential cookies via our banner.