Privacy Policy

1. What We Collect

• Personal Data: Name, email, phone, shipping address.

• Payment Data: Transaction details via Razorpay (we don’t store your card/UPI details).

• Usage Data: Pages visited, device/IP, cookies.
   

2. How We Use Your Data

• To process & fulfill your orders.

• To send transactional emails (order confirmations, shipping updates).

• To improve site performance and user experience.

• With your consent, to send marketing communications (you can opt-out at any time).
   

3. Data Sharing

• We share data with:

  • Logistics partners (for delivery)

  • Payment gateway (Razorpay)

  • Service providers (email, analytics)

• We do not sell or rent your personal data to third parties.
   

4. Cookies & Tracking

We use cookies to:

• Authenticate your session

• Personalize content

• Measure site performance
  You can disable cookies via your browser, but some features may break.
   

5. Data Security

We employ industry-standard SSL encryption. Access to personal data is restricted to authorized personnel only.
 

6. Your Rights

Under the DPDP Act 2023 (and applicable laws) you can:

• Request access, correction or deletion of your data.

• Withdraw consent for processing.
  To exercise any right, email us atprivacy@kawaiicharm.in.
   

7. Retention

We retain your personal data for as long as needed to:

• Complete the purpose it was collected for

• Comply with legal obligations (e.g. tax records)